"The hotel itself was fine but the service was pretty shocking. After going out to a nice dinner and bringing leftovers back to the room, I realized I forgot takeout utensils. I asked the front desk..."

"The chief concierge Jo Ariel Mendoza was so helpful. I needed to write a review about his support. When we arrived at the hotel we discovered my wife’s passport had been lost. Jose was incredibly..."

"Very nice hotel in a great location. Plenty of places to walk nearby. Hotel rooms were large and very clean. I stayed on the ground floor which was nice and no elevators. I did not eat there so no..."

"We stayed here for 2 weeks in June / July and it was a brilliant hotel and great place to stay! We had a 1 bedroom apartment and it was huge! Kitchen area, lounge area, massive bedroom and very big..."

"Very nice atmosphere, close to 5th avenue and the back. A couple of blocks away from the ferry dock to Cozumel. Great location overall. Very nice clean and spacious room. Breakfast buffet was very..."

"Amazing hotel we have ever stayed at the staff were so friendly helpful do anything for you go above and beyond made my birthday on Halloween very special for me which I will never forget Our room..."