Description

The Fives Oceanfront - Puerto Morelos, Near Puerto Morelos Beach

Accomodations

• Extra-person charges may apply and vary depending on property policy
  



• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  



• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  



• Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  



• Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
  

Other Details

Front desk staff will greet guests on arrival.

You'll be asked to pay the following charges at the property:

• Christmas Eve (24 December) Gala Dinner per adult: USD 100
  



• Christmas Eve (24 December) Gala Dinner per child: USD 50 (from 6 to 17 years old)
  



• Christmas Day (25 December) Gala Dinner per adult: USD 100
  



• Christmas Day (25 December) Gala Dinner per child: USD 50 (from 6 to 17 years old)
  



• New Year's Eve (31 December) Gala Dinner per adult: USD 150
  



• New Year's Eve (31 December) Gala Dinner per child: USD 75 (from 6 to 17 years old)
  

We have included all charges provided to us by the property.

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
  



• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  



• Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  



• This property advises that enhanced cleaning and guest safety measures are currently in place.
  



• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  



• Personal protective equipment, including masks and gloves, will be available to guests.
  



• Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; guests can access their rooms with a mobile device.
  



• Contactless check-in and contactless check-out are available.
  



• Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
  



• Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  



• This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
  

pets: Pet maximum weight in lb is 15 Maximum number of pets per room 2 Only dogs and cats are allowed Pet maximum weight in kg is 7 Service animals are allowed Service animals are exempt from fees/restrictions Pets allowed general: Gap period enforced between guest stays - 24 hours Shield between guests and staff in main contact areas Temperature checks are available to guests Social distancing measures are in place Staff temperature checks are conducted regularly Property is cleaned with disinfectant Guests are provided with free hand sanitizer Staff wears personal protective equipment Masks are available to guests Bed sheets and towels are washed at a temperature of at least 60°C/140°F Essential workers only - NO Protective clothing is available to guests Contactless check-in is available Gloves are available to guests No rollaway/extra beds available Property follows sanitization practices of Intertek Cristal (3rd party expert - Global) Contactless check-out is available Property confirms they are implementing guest safety measures Individually-wrapped food options are available Property confirms they are implementing enhanced cleaning measures Individually-wrapped food options are available for dinner Individually-wrapped food options are available through room service Individually-wrapped food options are available for breakfast Individually-wrapped food options are available for lunch Commonly-touched surfaces are cleaned with disinfectant